Konga Online Shopping Limited’s attention has been drawn to a media publication captioned Konga, Why Take Eternity Refunding To Customer After Order Failure? By Konga’s recorded, we do not have a customer named Mayowa Olakunle none of our spokesperson goes by the name Ms. Foluke as reported.
Konga as a customer-centric company protects our customers and help make everything right when they shop on our platform. Konga has a Buyer Protection Policy which protects customers if the item ordered does not arrive, is damaged, or is substantially different from what was ordered. We therefore advise the writer of that story to desist in misleading the populace as we would never be involved in any unethical transaction which can bring our name to disrepute as we provide an online marketplace deserving of your trust.
Konga has been lovingly tending to our customers since we launched in 2012 by taking responsibility to provide a safe platform for buying and selling online in Nigeria very seriously. We do this by proactively screening for potential problems, by investigating issues brought to us and by responding quickly and appropriately. We are constantly working to ensure Konga is the safest and most trusted platform to buy and sell online in Nigeria by protecting and keeping our customers safe. This is our top priority as we monitor, listen, take action, protect and keep our customers safe with every purchase.