Apple users are complaining that the new iOS 11.4 software update is killing their batteries, the Daily Mail reports, with many venting online about their tech woes and urging others not to update their phones.
One iPhone user tweeted: “If someone hasn’t done it yet, then please don’t update to iOS 11.4. The battery drain is serious and terrible. Please wait for a fix before upgrading.”
Another person wrote: “The newest update from #Apple the iOS11.4 is KILLING my battery life my phone just sat there for oh 5 hours not being used and went from 100% to 53%.”
Someone else tweeted: “So happy I updated my iPhone to iOS11.4… battery life is draining super fast. Thanks Apple.”
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There are similar feelings elsewhere on the internet, too.
“My iPhone 6 was working perfectly fine until I updated to iOS 11.4 and ever since I did that my battery is draining rapidly even without me using it at all,” one iPhone user wrote in a consumer forum, according to the Daily Mail.
“I used to go a full day without charging it [and] now it may last half a day. I am just wondering if something got turned on with this new update that I have to turn off to save battery life.
“It is just weird I have not done anything other than update the iOS and now this happening.”
Apple doesn’t seem to be offering up any advice on how to solve the issue faced by so many, some users are suggesting that the problem could be related to the background app refresh feature, which lets you run apps in the background so that they can update the contents – even when you’re not actually using your phone.
One person advised on Twitter: “TheiOS11.4 battery drain bug came back on my reinstalled iPhone 6s, but I might have found the culprit… In Privacy -> Location Services the Weather app was set to ‘Always’ and seemingly was hammering on the location service. Turned it to ‘While Using’ and this maybe fixed it.”
Another person suggested: “If you experience battery drain in your iPhone with iOS11.4, try this: Wifi: Off (From the settings) Bluetooth: Off (also from the settings) Location Services: Off (Privacy / Location) Handoff: Off Background App Refresh: Off It worked for me.”
Apple has previously apologised to customers for battery issues. In December the company issued a letter that said: “We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process.
“First and foremost, we have never – and would never – do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.”
It also went on to explain how batteries age over time and there’s nothing really that the company can do to prevent that wear and tear.
Apple initially thought devices were slowing down due to ‘minor bugs’ and upgrading the operating system. However, it now recognises that the ‘chemical aging’ of the battery definitely contributes to the issue.
The letter signs off with this: “At Apple, our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support – and we will never forget that or take it for granted.”